• Published

  May 8, 2023
  

  U.S. to propose new rules for airline cancellations, delays

  The pledge continues a push by the Democratic administration to require airlines to improve customer service, and comes just weeks before the start of the peak summer travel season.

• Published

  January 27, 2023
  

  Southwest executives defend technology, staffing, scheduling

  The airline is facing a DOT inquiry for a holiday meltdown in which 16,700 flights were canceled and two-thirds of its operations shut down.